IF MY QUESTION ISN'T ANSWERED HERE, WHO DO I ASK?
Just email us – [email protected]
IS THERE A WARRANTY?
Yes there is a 3-month warranty if the watch is defective from our manufacturer or if it is broken in shipping. Under 1% of orders have had this issue but if somehow your watch turns out to be defective you can email [email protected] and we will provide you a replacement immediately. There are no refunds only exchanges.
WHERE ARE THE WATCHES MANUFACTURED?
The watches are designed at the Mirza Minds headquarters in Chicago, IL & assembled in Shenzhen, China. Our manufacturing facilities have passed the SA8000 (Social Accountability) and ISO14000 (Environmental) audits. Furthermore, our manufacturing facility is ROHS compliant and a ROHS sticker has been placed inside every watch.
WILL THE SCREEN CRACK?
The screen is made out of tempered glass and will not crack unless there is a VERY heavy impact. However, it might be covered in the warranty policy.
HOW LONG DOES THE BATTERY LAST?
The battery life depends on how often you check the time, but if you check about 6 times per day, it should last around 2 years.
CAN I FIND THE WATCH CHEAPER SOMEWHERE ELSE ?
No, this is the official website for the 1:Face Watch South Africa
brand and by purchasing on this site you can be rest assured your money is going to charity.
WHAT PERCENTAGE OF DONATIONS GO TO THE CHARITIES?
Each watch comes with a metric which is carried out with the purchase of the watch. Not only is this the best way to quantify change but it is entirely transparent.
e.g.) 1 red watch provides aids treatment for 8 patients through our charity partner Keep a Child Alive. The same holds true for each of the other metrics. The goal is to create actual quantified change in people’s lives around the world for each watch sold.
HOW DO YOU SET THE TIME?
1. Press bottom Left side button. (The time will display.)
2. Press bottom Right side button. (The time will start to blink.)
3. Press top Right side button and set the time.
4. Repeat Step 1 and then the time is set.
HOW TO SET THE WATCH 24-HR TIME?
1. Press top-right button to see the time
2. Press bottom-right button several times until you see ’12-hr’ text
3. Press top-right button, till it switches to ’24-hr’ setting.
HOW DO YOU SET THE TIME ON THE TOUCHSCREEN WATCH?
1. Press and hold in the middle of the screen until the hours digit begins to flash.
2. Tap the watch to toggle through the hours.
3. Tap and hold until the minutes begin to flash.
4. Tap the watch to toggle through the minutes.
5. Tap and hold until the screen switches to year and date.
ARE THE WATCHES AVAILABLE IN RETAIL STORES ?
The watches are only available on this website, we plan on making the watches available in stores later in the year, if there is a local store in your town you believe the watches should be carried at please email [email protected].
WHEN WILL MY WATCH BE DELIVERED?
Depending on your location in South Africa, it will generally take 24-48 hours.
CAN THE BATTERY BE CHANGED ?
Yes, you can take it to the watch repair section of any major department store, jewelry repair store or buy the battery yourself and replace it.
Battery Type: Maxell CR2032 3V
ARE ALL THE WATCHES WATER RESITANT ?
Yes all watches are 3ATM waterproof which means you can take the watch up to 29 meters under the water.